Seller App Privacy Policy

GoMobileBD – Seller Platform

At GoMobileBD, we place great importance on the privacy, security, and confidentiality of our sellers. The GoMobileBD Seller App is built to help registered sellers manage products, inventory, customer orders, payments, settlements, and day-to-day business operations securely.

This Privacy Policy describes the information we gather from sellers, how that information is used and safeguarded, and the choices available to sellers when using our application, website, and related services.

Please Read Carefully

By creating a seller account, accessing the Seller App, listing products, processing orders, or using any seller-related service, you consent to the collection, processing, storage, and use of information as outlined in this Privacy Policy.

If you do not agree with this Privacy Policy, please refrain from using the GoMobileBD Seller App.

Our Commitment to Sellers

Seller Privacy

We treat seller personal and business information with care and confidentiality.

Secure Transactions

We keep protective measures in place for seller payments, settlements, and business transactions.

Responsible Data Use

Seller information is used strictly for legitimate operational, security, support, and legal purposes.

Seller Support

We aim to address seller account, privacy, payment, and security concerns as quickly as reasonably possible.

Information We Collect

Personal and Seller Account Information

Full name and profile picture
Mobile number and email address
Login credentials, password, and OTP-related data
Contact address and communication preferences

Business Information

Business name and shop name
Business address and seller location
National ID or identity verification documents
Trade license or other business verification documents

Payment and Settlement Information

Bank account and account holder details
Mobile financial service account details
Payment, commission, withdrawal, and settlement history
Transaction references and payment status

Product and Inventory Information

Product names, descriptions, images, and categories
Prices, discounts, stock quantities, and SKU
Brand, variation, size, color, and attributes
Product approval and availability status

Order and Delivery Information

Order number and ordered products
Customer delivery information required to fulfil orders
Delivery, cancellation, return, and refund status
Courier and shipment tracking information

Device and Technical Information

Device model and operating system
IP address and app version
Login activity and device identifiers
Error logs, crash reports, and performance data

How We Use Seller Information

Seller Account and Business Operations

Set up and verify seller accounts
Manage shops, products, inventory, and pricing
Process customer orders and deliveries
Handle commissions, withdrawals, and settlements

Security, Support, and Improvement

Identify fraud, abuse, and unauthorized access
Offer technical and seller support
Enhance app performance and seller experience
Fulfil accounting, taxation, and legal requirements

App Permissions

Photos and Gallery

Used to choose and upload product images, shop logos, profile photos, and verification documents straight from your device gallery.

Notifications

Used to deliver new order alerts, cancellation notices, payment updates, stock alerts, and important account messages.

Internet Access

Needed to connect with GoMobileBD servers, manage products, process orders, and synchronize seller account information.

Location

Used only when seller pickup, delivery, or location-based services call for it.

The Seller App does not use the device camera to take photos directly. Product images, profile photos, shop logos, and documents are chosen from the device gallery. Permissions can be managed from the device settings.

Information Sharing and Disclosure

GoMobileBD does not sell, rent, or trade seller personal information. We may share limited information only where necessary to run the marketplace or comply with legal obligations.

Courier and delivery service providers
Payment gateway and settlement providers
SMS, email, and notification service providers
Cloud hosting and technical infrastructure providers
Fraud prevention and security service providers
Government or law enforcement authorities when required

We share only the minimum information reasonably needed to provide the relevant service.

Financial Data and Payment Security

Seller financial information is used solely for authorized payments, withdrawals, commissions, refunds, adjustments, and settlement-related purposes.

We do not use seller financial information for unauthorized purposes.
Access to settlement information is limited to authorized systems and personnel.
Payment providers may process certain financial information under their own privacy policies.

Seller Access to Customer Information

Sellers may receive limited customer information necessary to process and deliver an order. This can include the customer's name, phone number, delivery address, ordered products, and order instructions.

Important: Sellers must not use customer information for unauthorized marketing, harassment, resale, disclosure, or any purpose unrelated to fulfilling the relevant order.

Notifications and Communications

We may send sellers transactional, operational, promotional, and security-related communications, including:

New order notifications
Order cancellation and return updates
Payment and settlement updates
Low-stock and inventory alerts
Policy and platform updates
Security and login alerts

Transactional and security communications may be mandatory for proper operation of the seller account.

Seller Responsibilities

Provide accurate personal, business, and payment information.
Keep product, price, stock, and availability data accurate.
Safeguard passwords, OTPs, and account credentials.
Use customer information only for legitimate order fulfilment.
Comply with marketplace rules and applicable laws.

Fraud Prevention and Account Monitoring

We may use automated and manual systems to detect and prevent fraudulent, illegal, harmful, or unauthorized activities.

Fake or misleading product listings
Unauthorized account access
Fraudulent orders or payment activities
Misuse of customer information

Accounts linked to fraud, abuse, prohibited products, or policy violations may be restricted, suspended, or permanently terminated.

Data Retention

We keep seller information for as long as the seller account stays active or as needed to provide marketplace services.

Certain order, payment, commission, tax, accounting, dispute, fraud prevention, and legal records may be kept after account closure where required for legitimate business or legal purposes.

Account Deletion

Sellers may request account deletion through the available account settings or by reaching out to GoMobileBD support.

The seller account may be deactivated after verification.
Public shop and active product information may be removed.
Information required for legal, payment, tax, fraud, or dispute purposes may be retained.

Data Security Measures

GoMobileBD applies reasonable administrative, technical, and organizational security measures to protect seller data.

Secure communication and data transmission
Restricted server and database access
Authentication and role-based access controls
Security monitoring and suspicious activity detection
Backup and recovery procedures where appropriate

Although we apply reasonable safeguards, no method of internet transmission, electronic storage, or online system can be guaranteed to be completely secure.

Children's Privacy

The GoMobileBD Seller App is intended for individuals who are legally eligible to operate or represent a business. The Seller App is not intended for children.

Changes to This Privacy Policy

We may update this Seller App Privacy Policy whenever our services, legal requirements, technologies, or business practices change.

Updated versions may be published on our website or shown within the Seller App. Continued use of the Seller App after an update means you acknowledge the revised policy.